ZenPour Dual Nozzle Bidet Attachment (Hot & Cold)

At ZenPour, customer satisfaction is our top priority. We are committed to providing high-quality products and a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.

🕒 Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

• The item must be unused, uninstalled, and in its original condition
• The product must be returned in its original packaging
• All accessories, manuals, and components must be included
• Proof of purchase (order confirmation or receipt) must be provided

We reserve the right to refuse returns that do not meet these conditions.

🔄 Return Process

To initiate a return, please contact our support team at:

Email: support@zenpour.store

Include the following details:

• Order number
• Reason for return
• Photos or videos (if the item is defective or damaged)

Once your request is approved, we will provide return instructions.

💸 Refunds

After we receive and inspect your returned item, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method
• Processing time: 5–10 business days depending on your bank or payment provider

Shipping fees (if any) are non-refundable unless the return is due to our error.

❌ Non-Returnable Items

The following items are not eligible for return:

• Used or installed products
• Items damaged due to misuse or improper installation
• Clearance or final sale items

🔁 Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

⚠️ Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. We will provide a replacement or full refund at no additional cost.

🌍 Return Shipping

Customers are responsible for return shipping costs unless:

• The item is defective
• The wrong item was sent

We recommend using a trackable shipping service.