Refund policy

At ZenPour, customer satisfaction is our top priority. We are committed to providing high-quality products and a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.

🕒 Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

The item must be unused, uninstalled, and in its original condition
The product must be returned in its original packaging
All accessories, manuals, and components must be included
Proof of purchase (order confirmation or receipt) must be provided

We reserve the right to refuse returns that do not meet these conditions.

🔄 Return Process

To initiate a return, please contact our support team at:

Email: support@zenpour.store

Include the following details:

Order number
Reason for return
Photos or videos (if the item is defective or damaged)

Once your request is approved, we will provide return instructions.

💸 Refunds

After we receive and inspect your returned item, we will notify you of the approval status.

If approved:

Refunds will be issued to your original payment method
Processing time: 5–10 business days depending on your bank or payment provider

Shipping fees (if any) are non-refundable unless the return is due to our error.

❌ Non-Returnable Items

The following items are not eligible for return:

Used or installed products
Items damaged due to misuse or improper installation
Clearance or final sale items

🔁 Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

⚠️ Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. We will provide a replacement or full refund at no additional cost.